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Service and
Support
At the base of our relations
with customers, including the servicing, is a gentleman approach based on
reciprocal respect. We provide to our customers a well known fast and
appreciated support, altough we are very flexible and understaning, in
order to give to all of our customers the equal quality level of
service, we must apply some rules that are simple and based on common sense.
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Warranty is
one year long worldwide,, in terms of carry-in. Certificate of sales and
warranty will be shipped together with the product.
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Packaging and transportation. The
transport package is safe and professionally made, the goods are insured
for transportation demages. If any transport damage happens the buyer
must inform the seller within 2 days from the goods delivering and a DOA
procedure will be activated
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Dead on Arrival. If
the goods arrive damaged or not properly working, the
buyer must inform the seller within 2 days, and the goods will be replaced
or repaired at no cost.
Direct and indirect Service
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Products purchased from our website will be
serviced directly form us, however we can divert the product to a
partner if this can speed-up and improve the service
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If customer buy form a dealer/ partner his
firts contact for service must be the seller
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Service as a part of warranty will be free of
charge ( within the terms of warranty )
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Service requested after warranty exipration,
will be charged for shipment, part, labor. Contact us in advance to ask
for estimation of costs
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Service done during warranty period will not
effect on the warranty expiration date
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Service done not as part of warranty will have
60 days of warranty coverage
Service and informations by
email
- For request of service of en
existing product you can send email to
service@rudistor.com, you
will recieve a form, or click on the link at bottom of this page
- For general information you can
write to info@rudistor.com.
- We answer to the email in the
shorter possible time and generally within a day, however from friday
afternoon to monday morning ( CET) the answer can be slower
Exclusions and
bonafede
- We always assume the bonafede of
our customer ( the respect of the rules) however if the
request of service is clearly unmotivated we can deny the
service or ask for more detailed informations
- We have the rightr to deny any
levlel of service to amplifier and headphone that has been
modified and no more in the original conditions
- We can refuse service to
customer that have violated our sales terms and condition
or our copyright policy
Service Forms
Service Request Form
DOA
Form
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