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  • Service and support
  • Our relationship with customers, including the servicing, is of a gentlemen's approach, based on reciprocal respect. We provide our customers a well known fast and professional support. Although we are very flexible and understanding, in order to give all our customers the equal quality level of service, we must apply some rules that are simple and based on common sense.
  • Warranty is one year long worldwide, in terms of carry-in. Certificate of sales and warranty will be shipped together with the product.
  • Packaging and transportation. The transport package is safe and professionally made, the goods are insured for transportation damages. If any transport damage happens the buyer must inform the seller within 2 days from the goods delivery and a DOA procedure will be activated.interno
  • Dead on Arrival.If the goods arrive damaged or not properly working, the buyer must inform the seller within 2 days, and the goods will be replaced or repaired at no cost.
  • Direct and indirect Service
  • Products purchased from our website will be serviced directly by us, however we can divert the product to a partner if this can speed-up and improve the service.
  • If the customer buys from a dealer/ partner, his first contact for service must be with the seller
  • Service as a part of warranty will be free of charge ( within the terms of warranty ).
  • Service requested after warranty exipration, will be charged for shipment, parts, labor. Contact us in advance to ask for a cost estimation.
  • Service done during warranty period will not effect the warranty expiration date.
  • Service done not as part of warranty will have 60 days of warranty coverage.
  • Service and informations by email
  • For request of service of en existing product you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. , you will receive a form, or click on the link at the bottom of this pag
  • For general information you can write to This email address is being protected from spambots. You need JavaScript enabled to view it. .
  • We will answer your email as soon as possible and generally within a day, however from Friday afternoon to Monday morning (CE), response could take more time.
  • Exclusions and bonafede
  • We always assume the bonafede of our customer (the respect of the rules) however if the request of service is clearly unreasonable we can deny service or ask for more detailed information.
  • We have the right to deny any level of service to amplifiers and headphones that have been modified and are no more in original condition.
  • We can refuse service to customers that have violated our sales terms and conditions or our copyright policy.